Archive for the ‘2019 class summaries’ Category

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Class 3: Teamwork and Collaboration

February 20, 2020

Sitearm Madonna presents the theory of teamwork and collaborative working.

 

John introduced Sitearm Madonna, our guest speaker on the topic of teamwork and collaboration this week. Site began by asking each of us to jot down one experience of poor teamwork and another positive experience of teamwork for later discussion. He then pointed us in the direction of a short video to introduce the topic.

Site also provided this link to his slides.

Projects involving teams go through different stages and each stage requires different energies or has different flavours, as described in the sestet (a poem made o fix lines) displayed in the class – if you haven’t seen it make sure to visit SL and review it along with this summary.

Sitearm’s sestets give a flavour of teamwork dynamics.

 

Teamwork is like breathing: it is a process not a one time event. There are four aspects to understanding how teams function. Firstly, teams have effective members. Each of us brings some commitment and some level of competence. You can compensate for the lack of either in team mates to ensure a positive outcome. Secondly, effective teams develop in stages. Starting with the forming stage where members are getting to know each other and find their place before moving onto what can be the most difficult stage known as storming. This is where everyone is pitching ideas and working out how to proceed. Then teams usually move on the norming stage when the members are beginning to work together comfortably and settle down to performing and getting the project done.

Thirdly, effective teams use best practices. For example, using brainstorming to generate ideas and then agreeing a protocol for deciding how to progress: majority vote, consensus or some other way. You will find that you move back and forth between brainstorming and deciding until the project begins to take shape. When you meet in your teams get into the habit of briefing yourselves. Ask questions like: what are we going to do in this meeting? Then do it. At the end of the meeting leave some time for debriefing: record any decisions made or what happened. Also ask each to member to say what they liked about the meeting and what they wished had happened. This helps your team meetings to become more efficient, effective and enjoyable.

Finally, effective teams share roles: research shows that there are nine key roles for highest performance and success in teamwork. As many teams don’t have nine members it is often necessary for people to take on more than one role. Each of us has a natural affinity to some roles but you can practice taking on new roles also. The disadvantage of this is the discomfort as you move into unfamiliar territory and the extra work involved but the advantage is seen in performance and success on both the personal and team levels.

Collaboration is a technology – proven and time tested with a vast number of academic papers describing the process. Think of it like that and you will find it less daunting.

Always remember to practice your presentation before the final deadline, have backups and expect catastrophe. Prepare for it and you will be successful no matter what happens. Ease the typical headaches of teamwork, whether you are a member or leader, by trying to discover what you can rely on from yourself and others on your team.

We then revisited the experiences Sitearm asked us to jot down at the beginning of the class to compare them against the theory outlined in the talk. This helped to root the theory in practice.

In closing, Sitearm introduced Persona theory. The concept originated in ancient Greek theatre where the actors wore wooden masks with a hole for speaking through. Humans develop multiple personas during our lifetimes – tailored for multiple purposes and taken on in different social situations. An awareness of persona increases your competence in moving from one role on a team to another as necessary.

Finally, John posted the team members for the Team Project. In the next class we will consider the brief for the project and answer any questions you have about working on it for the rest of the semester.

For the rest of the semester you will be working in the following teams.

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Team Projects

December 19, 2019

The presentations by the four teams were excellent. The Green, Yellow and Red teams opted to present live in class with the support of slides while the Blue team directed us to a YouTube video. Each participant contributed to the delivery and there were none of the glitches often associated with technology. Everything went smoothly and according to plan. Except for one thing: John recorded the live presentations and a Q&A with Sitearm Madonna so they could be included in this post but… the sound failed to record. So the only shortcoming was my own. Sincere apologies for the error and the lack of sound on the following videos. But well done to the participants this semester. You did an excellent job.

Sitearm asked you to share your experience of working on a virtual team and compare it with team work in RL. Most of you found it slightly easier to present in SL but more difficult to work collaboratively. Nevertheless, you agreed that it required a more disciplined approach to achieve success.

John concluded the module by thanking Sitearm for his attendance and contribution. I also thanked you all for your attendance and engagement throughout the module. I enjoyed it and learned something from your contributions. I hope you also enjoyed it and found it useful and informative.

*Note: since this post was written John received sound files recorded by the wonderful Sitearm Madonna. The videos below have now been updated with full sound recordings. In addition, the Q&A video has also been posted.

Green Team presentation:

 

Yellow Team presentation:

 

Blue Team YouTube video:

 

Red Team presentation:

Here is the script for the Red Team presentation and the slides.

 

Q&A with Sitearm Madonna:

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Class 11: Warning!

December 12, 2019

Prof Noel Fitzpatrick (aka Oshinn), Head of Learning and Research Development, was interviewed by Acuppa Tae (aka John). Some very interesting topics around the meaning of Anthropocene, the future of work, individual and social responsibility and the importance of the local were discussed and you asked some searching questions. (Runtime: 47 mins 33 secs.)

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Class 10: Content Produser

December 5, 2019

John was suffering from the beginnings of flu so asked the class to be patient and let me know if I get delirious and wander off the point. I had a comforting drink to keep the tickle from my throat and we opened the class with some feedback on the visit to Virtual Ability a few weeks ago.

Everyone agreed that it made you aware of the potential SL has for very real social engagement in ways you hadn’t previously considered. You were also impressed by the amazing stories told by the community members we met. Of particular interest was the fact that two of them had met in SL and since married in both SL and RL. The opportunity for independent and fulfilling engagement between the members was notable. This went some way to explaining the enduring popularity of SL despite the ageing technology. Despite the low-res avatars and the cartoon-like environment the sense of immersion supports genuine social engagement.

Over the 16 or so years that SL has been in existence the number of communities that have grown up is remarkable and their embeddedness seems to ensure a positive future for the virtual world. The financial viability of such environments remains an open question. Philip Rosedale, the original developer of SL who left the company in 2010, moved on in 2013 to start a new venture known as High Fidelity with the aim of providing a higher quality interface (more realistic avatars with facial expressions reflecting the user’s own and 3D audio). But, it has taken until now to get into serious beta testing.

John’s avatar in Philip Rosedale’s High Fidelity virtual world.

There is a plethora of other virtual world platforms catering to different market segments and interest groups but, the future of virtual worlds remains an open question for the time being.

We spoke about how virtual worlds might become a more regular form of communication and interaction, referring to books, movies and games that explore the idea such as Ready Player One and Pokemon. Dogboy and Kebab referred to the YouTube comedy sketch about an online doctor by Foil Arms and Hog that aptly highlights the shortcomings of technology. John referred back to the discussion on McLuhan which warned that our tools don’t simply help society but also have an very real impact and will change who and what we are. As the conversation moved on to Artificial Intelligence (AI) he referred to the famous Turing Test that the University of Reading claims was passed by a chatbot called Eugene in 2014.

We tried predicting the kinds of jobs that are under threat by robots and AI: anything that has a repetitive element, whether physical or intellectual or that requires the recalling facts from a vast store of knowledge or information. It seems that the creative abilities of humans are the most difficult to automate and might, therefore, be the least susceptible to AI. The creative process and the ability to generate content of value is, of course, the most elusive of human activities. Creativity is a natural ability and is one of the attributes that sets us apart from other animals, coupled with intelligence it is the reason the human race has developed with such sophistication to its current state. We have access to the widest possible set of accessible tools and anyone can reach a global audience. Now, as we shall see next week, the challenge is to save the planet from ourselves and our endless creative abilities.

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Class 9: Presenting your Team Project

November 28, 2019

Building a screen for showing slides in SL.

The class meeting this week reviewed the progress you are making on your projects and considered some of the practicalities of delivering it in Second Life.

There was at least one member of each Team in class (and all members of the Green Dog Team) so John asked for an update on progress. All teams have been meeting and considering what approach to take. The openness of the brief has made it difficult for some to settle on a specific direction but has resulted in repeated readings. John emphasised the importance of constant referral to the brief in any project you are undertaking. It is very easy to drift off-point or become distracted by your personal interests and concerns so re-reading the brief is necessary to keep you on track.

All teams have been attempting to keep working online rather than give in to the temptation to meet in RL! The Green Team have found it very useful to meet in SL while maintaining communication on Facebook and other media. Others have been using tools such as Google docs to support brainstorming and begin drafting the text.

John asked about the locations you might be thinking about for the presentation. One group had found a location that suited their topic but discovered that voice was turned off in the region. Some of you had also heard about the incident last year when the owner of the location selected by one team thought she was under attack when we all arrived suddenly! So, if you are presenting outside the classroom make sure you visit the location during class time in advance and try to get permission from the owner, or at least warn them in advance of you intention.

Most teams seem to be considering either a YouTube video or presenting slides in SL. John suggested that providing a link to YouTube is probably more successful than trying to stream into SL. We can then have a Q&A with the team following the video viewing.

John demonstrated a simple way to present slides in SL by dragging images from your inventory and dropping them onto a panel that acts as a screen. It costs L$10 to upload an image to SL so you each received L$300 (the equivalent of about US$1) to cover this expense. It is important that you give yourselves enough time for a rehearsal to ensure everything works as you expect it too.

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Class 8: Walking away…?

November 21, 2019

Guest speaker Glenn Loughran (aka Feilimy) led the discussion about Ursula K Le Guin’s short story The Ones Who Walked Away From Omelas in this week’s class. Due to travel commitments John was not able to attend so there is no summary but you can read about the discussion last semester for some insight into the topics that emerged.

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Class 7: Online Communities and Relationships

November 14, 2019

Gentle Heron and the Virtual Ability Island community hosted our class this week.

Visiting an active community in Second Life is a privilege and always an interesting and informative experience. Gentle Heron, the founder of Virtual Ability Island, hosted us along with residents James Heartsong, Sullen Heartsong, Dorie Bernstein and Eme Capalini.

Gentle told us of the founding of the community and the necessity for such an organisation. She started by explaining that they usually communicate with voice and text because there are deaf and blind community members. Gentle was an educational researcher before retiring due to multiple sclerosis. Virtual Ability (VAI) is an international cross-disability peer support community of over 1,000 members. People in the community come from six continents and may have a physical, mental, emotional, development or sensory disability, with many having multiple disabilities. Because it is sometimes important to communicate with someone who understands and ‘gets’ your concerns, your language and point of view, the community offers peer-to-peer support and education. However, the community does not live in isolation – it is not a virtual ‘leper colony’ – and about a quarter of the members do not (yet) have disabilities. They are referred to as TABs, temporarily able bodied. They may be a parent, spouse, child or friend of a person with a disability; a professional or non-professional caregiver; an academic researcher; medical professional; or an educator. The community has been in SL for over 11 years and won the first Linden Prize in 2009 for a project that has ‘a tangible impact on the real world’. It is also one of the original Community Gateways into SL authorised by Linden Lab. So, it is well recognised beyond its own community.

VAI is supported in virtual worlds by a US nonprofit corporation, Virtual Ability Inc, to assist people with all kinds of disabilities enter and thrive in virtual worlds like SL. Virtual Ability offers educational and entertainment activities daily and encourages member to explore all that SL has to offer. Some of the most popular activities are campfire chats and dances. Healthinfo Island focuses not on disability and impairment but on health and wellness. There are educational exhibits and displays, a pavilion listing research opportunities and the Path of Support which gives information about the more than 120 disability support communities that have been identified in SL so far. On Cape Able there is an art gallery and Cape Serenity hosts a library. Both gallery and library offers only works created by persons with disabilities.

Although a community, VAI is not based on geographical proximity nor cultural homogeneity. It embraces diversity and recognised that people with disabilities form the largest minority group in the world, while being the most varied. This requires a group value of respect and accommodation. Members form both close and informal relationships and the group promotes mutual support. Potential new members are asked what the community can do for them and what they can do for the community. The emphasis in on Ability rather than DISabilty.

Gentle referred to the nine elements and three principles of digital citizenship that are outlined in the reading material for this week’s class, suggesting that they apply to virtual community membership. VAI involves members in various projects and encourages them to stretch their capabilities. The community also enforces standards of virtual world etiquette while helping members understand their rights and live up to their responsibilities. This is not always simple. Sometimes the needs of community members conflict. For instance, some cannot type because they are paralysed, others cannot read due to dyslexia or blindness, and others are deaf and cannot hear. Therefore, communication often requires an intermediary, either technological or human.

The community educates beyond itself through two annual conferences. The beginning of the month saw the 8th Annual International Disability Rights Affirmation Conference.

Gentle asked the other members of VAI to introduce themselves and students to type their questions into local chat.

Suellen Heartsong helps the estate managers and supports conferences and events by voicing for those who need that help. She is also editor of the VAI Facebook page She is able to do things in SL like dancing and being a DJ that she could not do in RL and also met her now RL husband in SL.

James Heartsong is a US Army Veteran whose disabilities include MS and PTSD (from both military and civilian tragedies). He found SL after reading an article in an MS magazine suggesting that good peer support was available but was completely lost in the large world that is SL. Luckily, he met Gentle and was welcomed into the community. He also met his wife in SL and brought her to VAI. They eventually met in RL and have now been together almost seven years.

Dorie Bernstein’s avatar is a black wolf. She joined SL over 14 years ago looking for an early community of autistic individuals but never made it to their island instead finding a home at Dreams, a community started by The Sojourner. She was a speech/language pathologist who discovered that learning to use SL helped with her recovery from strokes. She was also raising an autistic son. Dorie now runs Dreams and is getting more involved with VAI. This gives her a safe place to socialise while creating and learning new skills. Her current leadership position pushes her outside her comfort zone on a near-daily basis but is as rewarding as it is challenging.

Eme Capalini has been in SL for 12 years and works for VAI creating virtual environments for the community and and for its real life clients. She finds virtual worlds a great way to connect with others socially and to engage in research.

The questions from the class came in rapidly! LouHug wondered about how safe it felt meeting somebody from SL in RL. Suellen responded that as a retired 911 supervisor she was able to do a good background check on James in advance. It is important to be as careful and responsible as possible when moving from SL to RL. Dorie added that her mom and stepdad met in a comquserve chartroom in 1995!

John told of a former participant in the module who met their partner during the final presentation of the group project and they have since become engaged. MsBenediction noted that she might not share that story with her boyfriend.

Kebab asked about finding suitable members for the community. Gentle replied that people now find VAI rather than the other way around. It is a closed group so people must apply to join. The community needs to be wary of devotees who prey on PWDs (People With Disabilities) or those who pretend to have a disability and want to role-play. So newcomers are invited to visit for a few months so that their suitability can be tested.

ChataMari wondered why VAI chose SL as a platform to connect with others. Gentle said as the largest and most active SL was the best choice.

John reluctantly drew the discussion to a close as James said he was just getting warmed up. Thanking Gentle and friends for their generosity and time he noted that students had been welcomed at VAI for many years now and TU Dublin is very appreciative of the continuing engagement.

John offered an invitation to everyone from the community to join next week’s class when guest speaker Glenn Loughran (aka Joseph Jacotot) will lead what promises to be a very interesting discussion on the 1973 short-story The One’s Who Walk Away From Omelas by Ursula K Le Guin.

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Class 6: My Avatar and Me – virtual identities

November 7, 2019

Who’s who in the digital environment and how do we know? The question posed by Locks Aichi in this week’s class.

Locks Aichi started the discussion by asking us ‘Who are you?’ She qualified it by suggesting we could respond as our avatars or our real selves. All the replies were short and to the point with some of you giving your avatar names and others your class name or the subject you are studying.

Locks continued by asking us to consider the pieces of data that make up your identities in the virtual space and this produces a range of replies:

  • what you post on your feed
  • putting out a reflection of yourself
  • in SL you can choose how to display yourself – the visual aspect makes it different from the limitations of text-based social media apps
  • the Green Team noted their decision to share a single identity as dogs. (Is that your only identity? Is there anything beyond the pack?)
  • Exposing your identity
  • recalling Sitearms comments a few weeks ago you suggested that people can create different personas
  • present differently online from how you are in RL
  • present the best part of yourself.

It was suggested that social media provides a curated or crafted version of yourself, it also presents the highlights of your life. In RL we are so used to reading body language that it can be harder to hide aspects of yourself than it is online, which provides the opportunity to be more deceptive, perhaps.

Then Locks asked ‘Who owns your digital identity?’ You thought that there is much less privacy now than before – we tend to be more open and post everything that we do. We don’t really have privacy.

In RL who owns you? Nobody. Why is it different in the digital space? In the early days of social media we frequently heard the aphorism

if you are not paying for a service you are probably the product.

Data is sometimes referred to as the ‘new oil’ because of how valuable it can be. How often do we read the terms and conditions before signing up for an app or a service? Do we take the time to understand what data we are handing over? In Europe GDPR legislation (General Data Protection Regulation) has come about to protect our data. Organisations are not permitted to hold our data without permission, nor are they entitled to use it for any purpose other than the one for which we have given explicit permission. It also gives us the right to be forgotten – digitally.

By not making a choice we are actually making the decision to give our personal data away. If you share too much without giving consideration to the consequences it makes it harder to shape your online or virtual identity later. So, for instance, Locks made the decision to use her twitter account solely for professional purposes. It is not possible to glean anything of her personal life from it.

Do you think about the shape of your digital life: socially, personally, professionally?

LouHug said that he posts less online now than he used to two years ago – part of the reason for this is that he doesn’t want to appear foolish in front of his kids later on in life. Others suggested that you could use multiple accounts for different personas and/or purposes.

Locks suggested that it is becoming more difficult to live outside the digital world. So much commercial transactions are now carried on digitally that it has become necessary to link digital identity with our real world identities. For example, banking legislation is increasingly resisting anonymity to ensure trust and reliability and to counteract laundering and other illegal activity. The data trail is now becoming an asset.

Locks asked us to take five minutes to think about how you would present yourself as a professional online and post your response in 140 characters or less. When you had all posted your responses in local chat she asked how you had made the decision about what information to share?

  • started writing about the future but then reverted to describing the present
  • gave abilities rather than personal details
  • personal perspective – tried to look at it from a client’s perspective
  • professional – present as diligent, dedicated, reliable and experienced in team work
  • professional but with one personal trait for balance
  • look like the best professional possible
  • factual

Virtual identity is something you create. Given time and careful curation it can become a valuable asset. So, for instance, if somebody retires from an organisation their profile may well remain. The identity is transferrable – it has become a quantifiable asset. Therefore, we are now seeing an increasing interest in laws around privacy, intellectual property and ownership of digital assets.

Impersonation is also a greater problem because it can be easier to present a false identity in the digital environment. Hence the rise of accredited identities such as the blue tick used by Twitter, although the service has been put on hold.

All of this underlines the importance of trust in the digital landscape. You should decide what you are trying to achieve with your online digital or virtual identity and allow that to guide your approach to developing it.

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Class 5: From Hammer to Pixel

October 24, 2019

Dudley Dreamscape led the class discussion on Marshall McLuhan.

This week we were joined by Dudley Dreamscape who led the class discussion about the influence of Marshall McLuhan on our thinking about digital media, online and virtual environments in the 21st Century. Introducing Dudley, John noted that along with Sitearm Madonna, he had a perfect score when he participated in the module some years ago. Not surprising, perhaps, for a communications professor at the University of Akron! Also joining the class was a fellow graduate of Dudley’s, Inish Karu who had a reputation as a fearsome SL pirate but, judging from her current avatar, has since mellowed somewhat.

Inish Karu, who participated in the module with Dudley some years ago.

After introducing McLuhan’s basic ideas to the class Dudley asked you to consider how they might be interpreted today. His remarkable prescience was noted – he foresaw the internet 35 years before it was developed – describing the transformation of our disconnected 20th Century world in a Global Village facilitated through an electronic nervous system. Of course all tools developed by humans can be used for good or ill. You gave many examples of the downside of our always-on society and the attention-grabbing power of connected devices. This can lead to the  echo chamber effect whereby our sphere of understanding and experience shrinks as the dissenting voices are silenced or eliminated.

Dudley explained McLuhan’s belief that while humans develop tools to help us with our tasks the same tools change us and our society. It is difficult to predict the type of change that will come about therefore vigilance is crucial. That is why it is so important not to overlook the medium while digesting the message. The medium (ie, the tool) has a longer lasting and deeper effect on our lives than the message it carries. Although McLuhan’s thinking can be difficult to grasp at times the basic concepts are quite clear and seemed to resonate with the class. This was due, in no small part, to Dudley’s generosity as he led us through the complexity, distilling the essence and encouraging a deeper engagement with the propositions. Please continue this as you begin work on your projects.

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Class 4: Team Project – Future Work

October 17, 2019

The discussion started with students reporting back on the Team meetings you held during the week. Most teams had been able to make contact and commence communicating using a variety of tools. It soon became clear that the different parts of team work demand the use of different sets of tools.

Brief for Team Project – Future Work

Forming and Storming: Finding your team mates and commencing a dialogue is the first hurdle. Second Life’s use of avatars with different names from your real selves resulted in some confusion as you tried to identify each other! Some of you asked me for email addresses to facilitate the first connection. You searched Facebook and other social media platforms for your classmates and, for the most part, did not resort to real world encounters.

The first meetings were arranged and this presented the next challenge. Some of you met in SL, some chatted on Facebook, Skype was mentioned as a useful platform but I am not sure if any team actually used it. The ‘forming’ stage of team work, developing the team and getting to know each other, is actually a social activity and therefore social media apps can be useful for virtual teams. They allow you to find out something about your colleagues and open conversations. As your teams coalesce and working together becomes normal tools such as SL and Skype will support the interaction needed to brainstorm ideas for your project and make progress.

Performing: Although this aspect of team work did not emerge until later in the discussion John asked you to consider how ensure your presentation will be completed in time for delivery. Managing your individual commitments on the project and the overall team success is a very specific activity. You need to ensure that the work is divided fairly among the team members and then ensure that everyone does what is expected. There are many productivity and management apps available to support this. For example, trello.com provides a simple yet effective platform that everyone can access without cost to monitor your commitment and progress.

Production: When it comes to producing your project you will need to create and/or source images, movies, sound recordings and so on. We will review these in later classes. In addition, creating the script is so much easier with online collaborative tools that work in real time. Google Docs allows many people to write and edit simultaneously.

Presentation: Finally, when it comes to the presentation of your project there is a wide range of tools from which to select. YouTube and SlideShare are just two of the most common and we will also look at them in more detail in a later class.

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Finally, we spoke about the project. Everyone had read the brief and was aware of the context. John referred specifically to the assessment criteria for the project noting that of the six, two were for the team and the other four were individual. He asked that you also read the assessment rubric very carefully and review it regularly to ensure you keep on the right track and don’t waste time doing unnecessary work.

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