Posts Tagged ‘Etiquette’

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Class 2: Art and Utopia

February 15, 2017
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Exploring the changing light from the balcony of the DIT campus in SL.

This week we met three times! On Tuesday Glenn did a technical support session to resolve access to SL, activating voice for everyone and generally getting used to residing in SL. John followed this up on Wednesday to ensure everyone had joined the module group. We looked at changing the orientation of the sun for capturing dramatic photos and tried out flying. We also agreed to use the Sherkin Class 2016 private group for communication outside class time.

Only a few participants had checked the post from last week’s class so much of the activities were not completed. Please read them carefully and get them done for next week. It is particularly important that you start your individual blogs immediately so you can reflect on the issues that arise in class. If you wish to retain a sense of anonymity set up the blog with your avatar’s identity: there is no obligation to reveal your true self online!

We also spoke a little about how conventions in SL differ from Real Life (RL). For instance, it is perfectly acceptable to approach complete strangers in SL and initiate a conversation in a way that would be unthinkable in RL. More often than not, other residents are happy to engage. Sometimes they may ignore you or, indeed, may have stepped away for their pc – known as ‘away from keyboard’ or AFK – leaving their avatar abandoned and unable to respond! It is not possible to tell whether or not an avatar is inhabited merely by looking at it. Similarly, we don’t receive the subliminal confirmation that somebody has heard and understood what we have said because the RL facial gestures and expressions are missing. So, remember to provide deliberate cues during class discussion to confirm you are still in attendance and understand what is being spoken of. Type a comment in ‘Nearby Chat’ or even just a simple ‘y’ to indicate agreement. Better yet, type a question. Typos and poor spelling are perfectly acceptable in SL, as are txt words and acronyms – it is poor etiquette to correct another’s spelling or grammar! Familiarity with all this will develop as you  spend more time in SL.

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Class 2. Continued…

Good start to the second session this week. We have most of the technical issues worked out at this stage, everyone is on the Facebook page and it seems that almost everyone has a voice and can hear when others speak. The room was arranged into a more informal setting to allow for the second part of the module, which will be based around the close reading of key texts on Utopia and Art. This week Glenn gave a broad introduction and overview of Thomas More’s Utopia text. The group was asked to read the introduction to Stephen Duncomb’s text: Open Utopia. This introduction is quite lengthy and quite dense, however, it provides two important ways of thinking about More’s Utopia. Firstly it addresses the idea of Utopia in the present and after a century of failed and violent attempts that led to Fascism and Communism. As a result of these attempts, the concept of Utopia has become a difficult somewhat closed or static concept. However, referring to Francis Fukuyama’s thesis on the ‘end of history’, Duncombe also suggests that while we may be at the end of large-scale social projects, the status quo is very far from perfect for most of the populace. It is within this context that the concept of Utopia is being considered anew, as a way to begin to look forward to the future in a way that has been somewhat barred since the fall of the Berlin wall in 1989. At a more technical level, Duncombe makes some interesting arguments about the relationship between criticism and utopia, suggesting that criticism is utopias antithesis. This argument is made in a more general sense and then in a way that is much more particular to More’s Utopia, and it was quite illuminating to read Duncombe’s interpretation of the book as a critique of the function of criticism. This critique leads Duncombe to assert the role of the artist in mediating the present-ness of criticism and the future orientation of Utopian projection. This articulation of the artist as the proposer of alternative modes of social formation will be picked up in the next session. The rest of the session looked at other examples of utopian literary exposition such as François Rabelais (1483– 1553) Abbey of Thelema from his novel Gargantua.  Finally, we looked at a couple of concrete experiments such as  André Godin’s  Familistère complex in 1859 and the Worgl Experiment in Austria in 1932.

THINGS TO DO BEFORE THE NEXT CLASS:

  1. Explore: SL with some colleagues from the class. Visit at least 3 different locations that are new to you. Find them in search or ask other residents for recommendations, or simply select places at random.
  2. Write the second post: to your blog reviewing the locations you visited. Describe the places and include photos, if you can. Explain what you liked and disliked about the locations and describe any interaction you might have had – relate this to the concept of a Utopian place.
  3. Read: the very short story The Ones Who Walk Away From Omelas. Ursula K Le Guin. 1973.
  4. Pose one question about the text to the group.
  5. Read: 5 steps to build a productive and tight knit remote team
  6. Read: 10 Rules of Professional Etiquette for the Digital Workplace
  7. Supplementary reading about SL and virtual worlds:
    in Virtual Worlds Magazine, Virtual Anthropology and the Prometheus myth.
    Interview with Rod Humble, former CEO of Linden Labs, owners of Second Life, Forget Playing Games. Meet the Man Who Wants to Empower You to Make Games.
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Class 7: Communities and identity

November 10, 2016
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Online identity versus ‘real’ identity.

This week we had a lively discussion that was informed by our visit to Virtual Ability Island in the previous class. The differences between real and virtual spaces became apparent when we considered the limitations of  Second Life. For example, avatars can have difficulty negotiating stairs, particularly spiral staircases, but this has not led to their replacement: experience of Real Life building has shaped our approach to building in virtual worlds for the same reason that early motor cars resembled horse-drawn carriages.

An understanding of what helps us to feel comfortable in a virtual space is very important in the development and support of online communities not just in SL but in general. The rules of engagement need to be clearly defined as do the conventions around acceptable behaviour. Regulations, conventions and etiquette help to define a community and support the feeling of belonging to a group and participating. Joining a community requires patience and a certain amount of commitment – while the rules may be published, conventions and etiquette are less clear. It take time to observe and learn them as you gradually become engaged.

This is also an important aspect of team building. Even in Real Life teams can be difficult to manage and tend to be successful when the social glue that holds them together is given attention. This is even more important for online teams that  meet only virtually. For success you must consider how to support social interaction before you get down to the ‘real work’.

Another important criteria for successful group work and team building is trust. This fundamental human condition can be delicate in Real Life so how much more so is it in virtual environments? Building an online identity is really a matter of building trust. The example of the Syrian lesbian blogger demonstrates how easy it can be to build a persona and how devastating it can be if it emerges that the persona does not match Real Life.

John gave some feedback on your blogs reminding everyone to ensure you are writing on the required topic. Generally, the descriptive writing is good and posts are well illustrated. Now it is time to become more reflective. Write about your own response to your learning, how you might apply it and where you are finding it difficult.

THINGS TO DO BEFORE THE NEXT CLASS:

  1. Write the eighth post: to your blog describing how your team has approached planning your project, dividing the work and addressing conflict.
  2. Lecture: watch From Prosumer to Produser: Understanding User-Led Content Creation by Prof Axel Bruns (Creative Industries Faculty at Queensland Institute of Technology) who explains his theory of user-led collaborative content creation.
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Class 6: Online communities

October 27, 2016
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Gentle Heron welcomes the class to Virtual Ability Island.

Gentle Heron hosted our visit to Virtual Ability Island this week. We gathered in the auditorium where she told us of the origin and development of the island. It was opened in 2007 to support a community enabling people with a wide range of disabilities to thrive in online virtual worlds like SL. Now, with a population of over 1,000 individuals from six continents (in Real Life) of varying abilities (not all are disabled) the community is vibrant and active. Although disability may be less apparent in SL where, for example avatars can walk even though their human counterparts may need a wheelchair, those with visual or hearing impairment require particular consideration.

The principles of universal design and access for all underpin the development of the environment so that colour schemes, landscaping, materials and access all promote integration – there is no segregation between the able and the disabled. You won’t find any stairs here, only ramps, colour schemes are soothing to promote calm stress-free engagement and support those with visual disability, while speech is accompanied by text in local chat so those with hearing impairment are not disadvantaged. The Virtual Ability website is worth a visit if you would like to read about the history and development.

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Some participants enjoying virtual refreshment during the visit to Virtual Ability Island.

Gentle spoke of the importance of community support in SL, in particular for people who may not be able to leave their homes in Real Life. Online communities may well provide their only means of socialising, getting informed, engaging with the wider world and influencing issues outside their immediate physical environment.

We then teleported to Cape Able to visit the art gallery. It hosts work by artists working in both RL and SL. We saw work by SL photographer Slatan Dryke. Next door is the virtual presence of the Fenimore Art Museum, Cooperstown, New York, with a Toulouse-Lautrec exhibition downstairs and pieces from its famed Masterpieces of American Indian Art upstairs.

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Imagine Magazine, an SL periodical, published a profile on Gentle Heron in the November 2010 edition.

The final location we visited was Cape Serenity which hosts a library and poetry garden. The library has a selection of fiction, non-fiction, poetry and drama that can be read directly in SL, or in the form of notecards, or provide links to free downloads and websites. It features publications by residents writing about their direct experiences of disability and engagement. The poetry garden was the highlight of the evening. A beautifully serene place with birdsong, a pond, rabbits and birds wandering through panels displaying poems.

THINGS TO DO BEFORE THE NEXT CLASS:

  1. Write the sixth post: to your blog discussing the importance of regulation, convention and etiquette in online communities.
  2. Write the seventh post: to your blog describing how you have contributed to the theme of your group’s project and describing the group meetings held so far.
  3. Read: Digital identity development is a process, by Eric Stoller.
  4. Read: Syrian lesbian blogger is revealed conclusively to be a married man in the Guardian newspaper 2011.

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Class 4: Who are you?

February 25, 2016

The class discussed the notion of online identity this week. We started by sharing experiences of trying to meet new people in SL. This proved interesting in many ways. Approaching complete strangers was simultaneously easier and harder than doing so in real life! Harder because participants were new to it and found it took courage and determination to introduce yourselves and begin a conversation. Easier because you were aware that all residents of SL had made a conscious decision to be here and therefore were signifying their willingness to engage with others. The comparison was made with joining a club or going to an entertainment venue where everyone acknowledges that they are in attendance for social interaction.

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Meeting new people in Second Life is both hard and easy!

There were some surprises at the direction conversations occasionally took. Participants discovered a slightly darker side of  the online world that offered ‘adult entertainment’. Just as in the real world, it is possible to encounter unsavoury characters and it is important to be aware of this side of online environments. However, unlike the real world it is easier to escape from an unpleasant experience by teleporting elsewhere or simply logging off.

Many of you suggested that SL offered the opportunity to present yourself in a new way – to experiment with the presence you offered online. Many residents present as animals or imaginary characters such as vampires or zombies. Even more ambiguous is the knowledge that we don’t really know who we are engaging with in an online environment. The cues we rely on in the real world are not available online. John suggested that this ambiguity also permeates notions of the ‘truth’. He gave the example of the Gay Girl in Damascus blog that received international attention when the supposedly lesbian author was revealed as an American male postgraduate student in 2011. The author claimed he was creating a voice for issues he felt strongly about but the public reaction to being hoaxed was less forgiving. John also mentioned last year’s controversy surrounding the white civil rights leader who passed herself off as black for years. One of the surprises in the Rachel Dolezal case is the amount of support she received after the truth was revealed. If people can be race-fluid or gender-fluid in real life it is unsurprising that they can present convincingly in SL.

THINGS TO DO BEFORE THE NEXT CLASS:

  1. Visit: a music or dance club in SL while it is active with other residents and soak up the ambience of online entertainment.
  2. Write the fouth post: to your blog describing your experience of social interaction in SL.  
  3. Read: The Lazy Person’s Guide to Personal Branding by Yohana Desta at Mashable  or Personal Branding Basics by Chris Brogan, expert in online community, social media, and related technologies  or The first Step to Building Your Personal Brand

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Class 7: Online conventions

November 12, 2015
Prof Dudley Turner, University of Akron Ohio, visits the class

Prof Dudley Turner, University of Akron Ohio, visits the class

Prof Dudley Turner, University of Akron in Ohio, visited class this week. He invited us to drop by Akron Island (see links at right) anytime and also offered his help to students on their projects. If you haven’t already made friends with Dudley look out for him when you next log into SL.

Class opened with a discussion around the reading material from last week, Reinventing Ourselves. Despite the fact that it is quite a dense and academic text it revealed the importance of understanding how identity is formed both in Real Life and online. Many of you needed to read through it a few times to get an understanding of the philosophical and psychological issues underlying this complex process. It also demonstrated to you the seriousness with which these matters are taken and how much is at stake.

The discussion informed your feedback on progress in your projects. Everyone has been exploring SL for interesting buildings and trying to meet the owners and builders. The latter is proving less simple than it sounds and you report having come up against time zone differences, e.g., arriving in deserted cities because (despite the 4 time zones) everyone in North America is sleeping or working! Or being unable to establish contact with people, sometimes even when their avatar is standing in front of you. We talked about strategies for engaging with individuals you meet in SL: understanding what avatars in SL might be doing; the difference between Instant Messaging (IM) and local chat; contextualising your request. So, when you meet someone online the normal human cues that allow you to decide when and how to introduce yourself are not available. You need to keep in mind that people may well be engaged in different conversations that you cannot see. Trying to engage them in conversation may not succeed therefore you need to leave a message that they can see at a more convenient time. When doing so it is important that the message gives the full context of your request: who you are, what you are asking for; why you are asking this particular person; how can they contact you. This approach should be used in any form of online communication.

John also reminded you to read the project brief and the assessment requirements thoroughly so you understand precisely what to do. He said that although you are working on a group project you will be assessed individually based on your discussion of the project during class, your blog posts about your contribution to the project and your role in the final presentation at the end of the semester.

Finally, John spoke about writing posts to your blog. A summary of his advice can be read in a post to this blog from last year and would be useful for you to read now.

ACTIVITIES FOR NEXT CLASS:

  1. Read: about the Impact of Technology on Disaster Relief and the History and Power of Hashtags and Five Brilliant Ways to Use Hashtags.
  2. Write the seventh post: to your blog describing progress on your project.
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Class 6: Content creation

November 5, 2015

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For some reason attendance at class this week was very poor. This made it difficult to have a really meaningful discussion. However, Rory made up for it by sharing his experience of co-creating a successful automotive blog over the last five years. He shared the story behind the development as a few friends went from posting photos about their common interest to becoming a recognised source of expertise with several hundred followers. We discussed how this led to more focussed sense of responsibility towards the community of followers and greater sensitivity around the audience. Issues of copyright and plagiarism emerged also. The value of having a recognisable approach to the subject is one way of counteracting this – Rory suggested that the source of distinctive images remains recognisable even if cropped or altered.

John reminded the class that everyone should have at least the following five posts made to their blogs by now:

  1. Expectations for the module.
  2. Review of three locations visited in SL.
  3. Description of encounters with two residents of SL.
  4. Three adjectives describing yourself and a 30 second elevator pitch.
  5. How to convert your personal presence online to an identity for professional networking.

From this week on you should write at least one post a week describing progress on your project: how you are communicating with your partner, the tools you find useful, how easy/difficult you are finding online collaboration, what works for you and what doesn’t, etc.

ACTIVITIES FOR NEXT CLASS:

  1. Read: some of Reinventing Ourselves: Contemporary Concepts of Identity in Virtual Worlds, Eds Anna Peachy and Mark Childs, published by Springer 2011.
  2. Prepare: a report on your progress with the project for next week’s class.
  3. Write the sixth post: to your blog describing progress on your project.
  4. If you have some time visit The Garden Maze at Falconmoon and see if you can find your way to the middle!
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Class 3: Exploring Second Life

October 15, 2015

To facilitate a class trip In Real Life (IRL) the time for this weeks class was brought back to 4.00 pm. Some people had a little difficulty finding their way up to the Media Centre because the ‘Home’ landmark brings you to the ground floor – you need to teleport up to the Media Centre from there.

We spoke about the experience of finding interesting places to visit in SL and many of you had difficulty finding places or accessing landmarks. Some of this may have been a result of slow connection speed. So, we visited a few different locations to give you a sense of the variety of SL. First, we went to Lauk’s Nest, one of the oldest locations in SL, and a lovely nature reserve with some interesting buildings and tree houses. We got used to controlling our avatars when flying and trying not to get lost. After a chat about the economy of SL we visited a shop to see how a commercial enterprise works. Finally, we visited the Blarney Stone pub in Dublin Virtually Live to meet some of the punters and experience a virtual leisure outlet. The final destination was the only one that did not allow voice. We had all activated the module group so we were able to use private group chat to keep in contact.

Lark's Nest wildlife park in Second Life

Lauk’s Nest wildlife park in Second Life

Blarney Stone pub in Dublin Virtually Live

Blarney Stone pub in Dublin Virtually Live

Returning to the Media Centre there was a brief chat about the importance of keeping your blogs up to date – writing at least one post a week. it is also important that the activities set for the next class are completed. All of you had read at least one of the texts on personal branding but as we ran out of time it was agreed to postpone discussion until next week – giving time for those of you who haven’t yet read the text to do so now!

We spoke a little about the etiquette around approaching strangers in SL. John explained that it is perfectly acceptable to approach strangers and talk to them. In this way SL is very different form RL. Generally, avatars are perfectly happy to chat. This may be done via voice or public chat, depending on the avatar’s preference and/or the availability of voice in the location. If you feel uncomfortable or threatened for any reason simple teleport away to another location or log off. Do not hesitate to do so if you meet any aggressive or unpleasant behaviour. SL allows you the freedom and safety to explore in a way you might not in RL.

ACTIVITIES FOR NEXT CLASS:

  1. Go: out into SL and make contact with at least two people who you haven’t met before.
  2. Write the third post: on your blog describing your encounters.
  3. Explore: the website Humans of New York (accessed on 16/10/15) and see how the author has used social media to make an impact – an example being his use of instagram, facebook, twitter alongside the blog. Take note of how he has identified and positioned himself.
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Class 8: Presenting yourself online

April 4, 2014

CLASS SUMMARY:

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Sitearm Madonna (left, with John O’Connor and Dudley Dreamscape) joined the class again this week to share knowledge and experience of presenting online. The accompanying slide show Presentation Tips for Virtual Collaboration Projects is worth reviewing again.

A question-and-answer session segued to a broader discussion on the use of social networks arising from the reading material set the week before last. The lively session was conducted through voice and text chat and ranged from the different social mores of twitter, Facebook, LinkedIn and other platforms to the power relationship between the boss/workers students/teachers.

ACTIVITIES FOR NEXT CLASS:

  1. Post an entry to your blog describing progress on your group project. Be sure to write about your own particular contribution, how you are finding online communication, what is working well and what is not.
  2. Read Justine Sacco, PR executive fired over racist tweet, ‘ashamed’
  3. Read Police chief insists teens say ‘appalling things’ on Twitter
  4. Read Dr Phil deletes controversial tweet
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Class 4: Online communities and relationships

March 7, 2014

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CLASS SUMMARY:

There were presentations from three guest lecturers in three different locations for this class meeting. The photograph taken at an art installation shows, from left, John O’Connor, Elfay Pinkdot, Inish Karu and Ham Rambler (in his Paddy’s Day leprechaun guise). The session begun with Ham, Mayor of Virtual Dublin, telling the story of how he came to develop the space in Second Life. It started out as an Irish Bar, The Blarney Stone, that built a regular clientele for live music, story telling and general socialising and gradually grew into a replica of the centre of Dublin City. From the elegant arena where Ham delivered his talk the class moved to the Dublin Conference Centre originally built for Dublin Tourism and containing a virtual build of the former church that now hosts the Tourist Information Office. There Inish Karu, a graduate of the module, spoke about her involvement in role play in Second Life and how this led to the development of a community of role playing pirates and many long term friendships.

Finally, Elfay Pinkdot brought the class to an art installation to share her experiences producing and presenting one of the longest running radio programmes in Second Life, Coffee and Pajamas Jazz programme.

ACTIVITIES FOR NEXT CLASS:

  1. Post: a blog entry discussing the importance of regulation, convention and etiquette in online communities.
  2. Watch: ‘From Prosumer to Produser: Understanding User-Led Content Creation‘ (accessed 03/07/14) by Prof Axel Bruns (Creative Industries Faculty at Queensland Institute of Technology) who explains his theory of user-led collaborative content creation.
  3. Read: User Generated Content and Virtual Worlds‘ (accessed 03/07/14) a paper on the legal background to creating content in an online context.
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Class 3: Personal branding

February 28, 2014

CLASS SUMMARY:

The reading for this class included an article in Forbes and Chris Brogan’s blog post on personal branding. We discussed the difference between corporate and personal branding and looked more closely at the latter. The importance of distinguishing between the professional and personal when it comes to our online presence was identified and this led to some consideration of the different expectations supported by different platforms. So, for example, LinkedIn is a specifically for professional promotion whereas Facebook is primarily personal, and twitter can be seen in either category.

The bio (or ‘about me’) piece you write is a very important element in establishing your ‘promise’, your possible value to a potential follower. It is a signal to those who may decide whether or not to follow you. But, your identity will really be formed by the content you add and that should reinforce your promise. Just as the corporate brand builds recognition by repetition and consistent delivery on its promise your personal brand will be shaped by your reliability also.

ACTIVITIES FOR NEXT CLASS:

  1. Go: outside your established community/group (eg, this class group) in SL and make contact with at least two people relevant to your interests (artist, gallery owner, musician, shop manager, business owner, educator, builder, etc). Write about the experience in a post to your blog.
  2. Decide: among your group what tools you will use for planning your project (how you will stay in touch and share information, etc.).
  3. Write: the third post on your blog explaining your choice of communication tools and reflect on how the group arrived at the decision.
  4. Read: this article from the Wall Street Journal that looks at what might happen when employees mix their ‘personal’ and ‘professional’ online identities. Your Employee is an Online Celebrity. Now What Do You Do? (accessed on 02/28/14)
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